After-Sales, Shipping, Quality, and Refund Policy

1. After-Sales Service Contact Information

2. Item Shipping and Estimated Delivery

  • Orders are shipped within 72 hours after payment.
  • Estimated Arrival: Usually 10-15 days, depending on delivery location.
  • Actual Delivery Time: We deliver goods according to the scheduled time. If there is any delay due to special reasons, we will contact you by email or phone to confirm a new delivery time. After your consent, we will continue shipment; otherwise, we will refund you.
  • Transportation Notes: We prioritize the fastest logistics, but actual delivery depends on local couriers. If goods do not arrive within the estimated time, please contact us. We offer three solutions:
    1. Compensation if delayed due to logistics after final receipt.
    2. Refuse delivery for delayed items and receive a refund after verification.
    3. Other solutions upon negotiation.

3. Quality Assurance and Repair

  • 30-Day Quality Guarantee: Free return for quality issues within 30 days.
  • Post-30 Days Repair: For non-human damage due to wear or aging, free repair is provided. Contact service@dressera.shop for repair details and address.
  • Replacement or Alternative:
    • Replace with the same product if available.
    • If discontinued or out of stock, negotiate replacement with a product of equal value or refund.
  • Paid Services: Permanent paid repair and replacement available for damaged items.

4. Returns

  • Within Warranty: Eligible for return or exchange.
  • Outside Warranty: Follow rules below:
    1. Within 3 days after signing for the goods, items must be unused and undamaged.
    2. Dissatisfaction with the product (quality, authenticity, expectations, etc.) – contact service@dressera.shop.
    3. Damaged in transit – free return.
    4. Item not as described – free return.
    5. Refusal before signing for delivery – free return.
    6. Within 7 days after signing but before unpacking – return at your shipping cost.

Non-returnable Items:

  • Gifts, worn or artificially damaged items, human-damaged goods, repaired items.

5. Refunds

  • Process: Contact service@dressera.shop for return address and instructions. Refunds processed after verification of returned goods.
  • Direct refusal or returned items: Refund issued after confirmation.
  • Other Refund Scenarios: We negotiate and provide satisfactory solutions in 99% of cases.
  • Conditions for Refund:
    • Stolen card use – verify and refund.
    • Unauthorized purchase by relatives/friends – return required.
    • Dissatisfaction with product quality, authenticity, or expectations – contact us.
    • Damaged in transit, lost goods, or goods falsely claimed – refund after verification.
    • Item not as described – refund eligible.

Refund Time:

  • Returns verified – within 1 business day.
  • Dispute resolved – within 1 business day.
  • Card theft – within 1 business day after verification.
  • Other agreed refunds – within 1 business day.
  • Note: Bank processing times may vary.

Non-Refundable Cases:

  • Giveaway items.
  • Chargebacks without invoice.

6. Dispute Resolution

  • We value your shopping experience and aim to resolve disputes amicably (successful resolution in 99% of cases).
  • Keep transaction records for evidence.
  • We respect third-party referee judgments and implement resolutions promptly.